Customer experience training: a must for every company!
If you ask us, absolutely! But...not every organization needs the same customer experience training. That is precisely why you can primarily turn to Customerry for training tailored to your company or team.
Customer experience training tailored to your organization.
Although the principles of customer-centric working remain the same, every company is unique and a little different. That is why we do not believe in standard training courses. Every training course is preceded by extensive preparation, and we are happy to provide practical feedback after the session to make your customer experience training even more effective. Thanks to this approach, we can dive straight into concrete cases during the training, and you receive clear tips for situations that are both recognizable and immediately applicable.
An example: We had the opportunity to provide a one-day workshop on customer-oriented working for a driving skills center. By attending a session beforehand and scheduling an intake interview with several team members, the employees were provided with only relevant and concrete techniques and tips. The result? A super enthusiastic and motivated team that immediately prepared concrete customer-oriented actions during the workshop.
I found it very pleasant that there was ample opportunity during the training to think in detail about our specific challenges. This allowed us to immediately come up with and develop some concrete solutions.
Anneleen - Promove
What we mean by a customer experience training:
Depending on your current situation and objectives, you can choose from two types of training:
I want to teach my company and my team to work in a customer-oriented way.
Fantastic! We are already your biggest fan and supporter in developing all your customer-oriented ambitions. In an interactive and practical workshop/training, we provide you with the tips and tools to achieve just that.
- Customer-focused communication: from customer-focused telephoning to how to deal with difficult people in 1 day.
- How customer-focused are you really? A (painfully) honest half-day workshop focusing on what your customers truly experience.
- The CX game: a super original way to bring customer experience to life (or revive it) throughout your entire company.
I want to learn more about the customer experience profession.
Is there a future CX expert hidden inside you, or have you recently become responsible for customer experience within your organization? We share our niche knowledge so that you can hone all your CX talents.
- CX mentoring: a combination of 1-on-1 coaching and mentoring in your new role
- Customer journey mapping training: learn to map and improve your customer journey
- Developing and managing a customer listening plan: Learn to collect and process customer feedback like a real pro.
TIP: Do you want to learn more about customer experience and immediately take a close look at your current operations? Then a “ Customerry scan” is the ideal solution!
How does a customized customer experience training work?
- Everything starts with a good conversation: You book a free call and/or send an email with your specific question.
- We will process your inquiry within 2 working days. After our conversation, you can count on a clear and transparent quotation that includes both the training content and all other practical information.
- At least one month before the course, we will start with intake interviews, follow-up sessions, or any other preparation that is still required.
- During the training, you will receive a wealth of information, tips, and relatable examples applied to your organization. We also provide course materials and a warm welcome.
- After the session(s), you will receive extensive feedback from us, ensuring that your customer experience training delivers effective results.
Each training course includes both conceptual frameworks and practice material to put everything into practice. Furthermore, you will receive the source material afterwards. If desired, we can also summarize all of this for you in a one-page guide. Handy to hang up in the workplace as a reminder!
Every CX training course at Customerry guarantees:
- Original content that you and your employees can actually use.
- Technical terminology? We translate it time and again with crystal-clear examples.
- Sufficient time in between to practice things or to develop a concrete idea.
- Working methods tailored to your needs. From role-playing to constellations, our format toolkit is well-stocked.
- Someone who thinks along with you: regarding both content and context. Location, catering, equipment? We've got you covered!
- Last but not least: 15+ years of practical experience, an abundance of ideas and tips with a strong fun factor!
For some courses, we collaborate with a sophisticated team of experts, enabling us to offer training in French and English. Furthermore, over the years we have built up a solid network of experts. So, do not hesitate to ask any questions. If we cannot help ourselves, we surely know someone who can.
Curious about our favorite training partners in crime? We regularly work with:
- Tom from Behaviour maps, because behavioral change starts with self-insight.
- Céline from Walhalla branding , because her practical experience and talent for languages are the ideal match.
- Els Dhaeze , our very own CX mentor and our go-to advisor for change management in large companies.
What if you don't have a customer experience training budget (yet)?
Convinced of the need but don't have the budget yet? Then we are happy to help you with:
- Practical and inspiring blogs
- Success stories from other customers
- A free call to convince your management
- Occasional free webinars, which we announce on our social media.
Ready to learn?
Interested in a customer experience training course that you can really benefit from? Just tell us which learning format appeals to you most to receive a tailored proposal.
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Customer experience CX game
The CX-Game® is more than a game. It is an interactive and fun workshop that allows you to truly tackle challenges related to customer-centric working. In just half a day, you create awareness, share insights, and discover how you, as an individual and as a team, contribute to a better customer experience.
