References

4 September 2025

Webhero: why invest in customer experience if everything is already running smoothly?

Getting more than 300 reviews on Google and a total score of 4.9/5 takes some doing. So my curiosity was immediately piqued when the Webhero team contacted me with a request to organize something related to customer-centric communication. Read here where the request came from and exactly what we tackled.

12 August 2024

Tailor-made customer-oriented communication training for a company in the logistics sector

Customer-focused communication. You read it listed as a must in every job vacancy, yet we don't learn it in school. Although many standard training courses exist, this remains a tricky issue. Curious if there is another way? Read a case study from the logistics sector here and note the impact made afterwards.

21 June 2024

Taking the burden off clients and realizing their housing dreams? Tifre proves it's possible!

It is by far the sector my circle of acquaintances always says: "there is still *a* lot of work there." But then again, it is a difficult sector, a shortage of staff, constant misery with the weather, and so on. Excuses are made to be used, I say. The proof? This wonderful client case study of renovation expert Tifre.

5 April 2024

Mapping customer experience at AXS Guard with a view to growth

Can we also optimize customer experience in the B2B sector? You can be sure we can. Thanks to the AXS Guard team, Customerry was able to get to work in the cybersecurity sector once again. The result? A customer-centric approach unparalleled within the local market!

Improving customer experience at ProMove

The starting point of this case was mystery shopping. The insights were compiled and shared in a customized workshop. Thanks to this approach, the ProMove team was able to move forward with their internal project to improve the customer experience. The result? Without a doubt, the most customer-oriented driver training on the market!