Professionalizing customer experience for SMEs and solopreneurs

Do you ever think...

• What do my customers actually really want?
• How can I regularly ask customers for feedback?
• Is everything I do for my clients really necessary?
• What is the best way to respond to a bad review or a complaint?
• How do I handle my customer service professionally?
• What steps can I take to increase customer satisfaction?
• What is needed to further professionalize my customer experience?
• How do I inspire my team so that they also work on this enthusiastically?
• And most importantly: when and how do I combine that with all my other daily to-dos?

Only to subsequently be swallowed up by the day's to-dos, and months later see that same question come up again at some meeting (whether with yourself or not)?

Rest assured, you really aren't the only one!

Of course, you also want more satisfied customers, lower marketing costs, and happier employees. However, you probably regularly ask yourself, "How far should we actually go for our customers? When is it really enough?" That question comes up here weekly.

Moreover, within your own company, it is not always easy to start or persevere with working structurally on your customer experience. Too little time, no idea where to begin, and the daily operational rush are just a few of the causes. But, in the meantime, your competitor might actually have the time to get to work on customer satisfaction… so what now?

The solution? Join the Customerry Academy!

In 5 weeks, we will learn and practice together what you need to do to achieve more satisfied customers and employees—we promise. This program ensures that you truly realize your customer-centric ambitions. No more statements like “we should do that too” or “I once read that in a book but never got around to it.” We will look at every facet of your business from a completely different perspective (that of the customer). In this way, we will expose so-called 'blind spots' and weaker areas in your offering once and for all. Admittedly, that can be quite confronting and therefore requires a bit of courage and perseverance.

But you’re not doing it alone! You rely on my expertise, experience, and the support and feedback of your colleagues. I won’t let you go until we have tackled your customer-focused improvement points, point by point. The result? Wildly enthusiastic customers and loyal employees.

So what exactly does this program entail?

Depending on your chosen plan, you get:

• 5 comprehensive e-learning modules on professionalizing customer experience
  • Module 1: Defining your customer-centric strategy
  • Module 2: everything about measuring customer satisfaction
  • Module 3: Mapping and analyzing your customer journey
  • Module 4: Installing a customer-centric culture throughout your enterprise
  • Module 5: Learning, practicing, and passing on customer-oriented communication skills
• 5 online coaching calls, every week you can ask all your questions in a live call*
• 1-on-1 follow-up and support tailored to your specific needs, wishes, and customer-oriented challenges*
• 1 live day AFTER the program so we can track your effective progress and help you further with what hasn't worked yet.
• An easy-to-use and well-organized online community where you can turn to in between with all your questions, concerns, and problems.
• Printable templates, worksheets, sample forms... in short, more than 10 years of material bundled so you can get started and take action immediately.
• After the program, you retain access to all materials for 1 year. As an 'early adopter', you also get immediate access to all new material that will be added in the coming months.

options depend on the plan you choose.

Because yes, you read that right. This is a program that has never been launched before. And that comes with a crazy launch price (read: more than 40% discount on the actual value) and some substantial bonuses!