Deal better with dissatisfied customers thanks to the Customerry webinars
Say goodbye to dissatisfied customers and bad reviews thanks to the FREE Customerry webinars!
You read that right, this summer Customerry is giving 3 free webinars about:
- customer-oriented communication
- dealing with dissatisfied customers
- how AI tools can help you create a better customer experience.
Completely free of charge, because it is summer, and because we are doing everything we can to recruit new members for the #everyonecustomerfocused movement. Because companies that adopt a customer-centric approach not only perform better, they last longer and they have happier employees.
Do these questions sound familiar to you?
- What do my customers really want?
- Why is communicating with customers difficult?
- How can I best respond to a dissatisfied customer?
- What can and may I do with bad reviews on the internet?
- What steps can I take to increase customer satisfaction?
- Is there a process or step-by-step plan to work on customer experience?
- How do I ensure that my customers have a consistent experience every time?
- Are there useful AI tools I can use to improve my customer experience?
The solution? A healthy dose of free knowledge and inspiration!
Rest assured, you are not the only one walking around with the questions above. Insider tip: customer experience is not simple. Although the advice to 'just be friendly and communicate well' rolls off the tongue quite easily, there really is a lot more to it.
The good news? It might not be simple, but once you have the necessary frameworks and knowledge, it is easy to apply in your own business. And that knowledge and those frameworks are exactly what we are going to share during the Summer Webinar Series! 
The result? A clear plan of action for customer communication and much less stress with a dissatisfied customer, promised!
Your webinar host, coach, and trainer
Hi, I'm Sarah, nice to meet you this way! 30-something, stepmom to 2 teenagers and 1 four-legged friend, nature lover, foodie, and bookworm. Life enthusiast, idealist, dreamer, and positive world improver. I love connecting, shaking people awake, and helping to shape innovative plans.
Customerry originated from a fact: companies that adopt a customer-centric approach not only perform better, they last longer and have happier employees.
We ensure that you receive a clear answer to that question, based on 3 pillars:
* inspire
implement
* inform and coach
What can you specifically expect?
13/08 - Customer-oriented communication for SMEs
You may come up with the best strategy...
Having come up with the most honest customer promises...
Having a crystal-clear idea of what customer-oriented means...
If your employees cannot translate your customer-oriented ambitions and promises into practice, you are nowhere.
Customer-focused communication is still the most underrated skillset of the past and coming years.
But how do you do that in an SME environment?
When do you have the time to train your people in this?
Anyway, maybe you don't always know yourself what the best communication style or approach is?
No more worries, because in less than an hour I will explain to you:
What customer-oriented communication is
* Why your employees need to be able to do ALL of this
How you can already get started with this yourself to a large extent
What benefits this will bring you in the long and short term
27/08 - Dealing with dissatisfied customers confidently and efficiently
Dissatisfied or unhappy customers are part of the deal. No matter how good your service is, you can never truly avoid it completely, so you might as well learn to deal with it.
Some questions you have probably already asked yourself in such a situation:
Do I always have to respond?
Surely I am allowed to defend myself?
What if the customer is not telling the truth?
How can I ensure that I make the customer satisfied again?
What is the potential reputational damage to my company, now and in the future?
In less than 60 minutes, I will give you the Customerry complaint handling framework as a gift, supplemented with the answers to the questions above.
After this webinar, you will know exactly what to do with the next dissatisfied customer and you will feel much more confident handling complaints and/or bad reviews, I promise!
10/09 - Optimizing customer experience thanks to Chat GPT and other AI tools
Anyone familiar with Customerry knows that I have a love-hate relationship with the ever-growing AI offering. Moreover, all that excessive digitization removes the most important factor from customer experience, namely the human touch.
But what if you were to deploy AI, and more specifically CHAT GPT, as your loyal sidekick to optimize your customer experience?
During this webinar, I share 7 ways to use AI tools for customer-centric ambitions and plans, the right way.
And all of that in true Customerry style. Read: plain language, a minimum of theory, and above all, lots of doing!
What customers say about us:
Sarah (Customerry) is highly recommended for anyone looking to take their customer experience to the next level. She is incredibly driven, passionate, and has in-depth knowledge of her field.
Sarah helped us map and analyze our customer experience. Based on her insights, she provided us with concrete tips and advice to improve our service.
She is not only an expert in customer experience, but also a great coach. She knows how to motivate you to get started with her recommendations and ensures that you get the most out of your customer experience journey.
Thanks to Sarah, we have been able to significantly increase our customer satisfaction. We are incredibly happy with her help and highly recommend her!
Dan Verbruggen - AXS Guard
Get rid of dissatisfied customers and ready for more satisfied customers and happier employees?
It's really not rocket science, I promise! Discover it together with Customerry! What do you have to lose?
