Customer-oriented communication workshop
for people who want to communicate in a customer-oriented, professional, and confident manner without losing their individuality.
As an entrepreneur, freelancer, or committed employee, you want to make every client happy . You say yes to (almost) every request, reschedule appointments in your calendar, and jump on every client inquiry as if it were an emergency. You chase after your inbox and phone, you no longer guard your boundaries, and you notice that your peace of mind and the joy of doing business are coming under pressure.
Sound familiar?
- Every difficult phone call or email from a customer lands straight on your plate.
- You are constantly switching between assignments, phone calls, and follow-up.
- You do your utmost, but mostly it feels like you are mainly putting out fires and playing catch-up.
In short: It sometimes feels like you have to be available 24/7 . When you finally collapse onto the sofa in the evening, the following questions haunt your mind:
What if the customer thinks I am not following up properly?
How can I say no without disappointing anyone?
Why does it feel like I constantly have to give in to the customer's whims?
What if you keep going like this?
Maybe you think: “Oh, it’s just part of being an entrepreneur.”
But the truth is: the longer you continue working like this, the bigger the problem becomes.
You say yes too often, the customer expects more and more , and your boundaries are blurring further and further.
You keep losing valuable time to chaotic follow-up and conversations that lead nowhere.
Your customers are not getting the experience you want to offer, putting both your image and self-confidence under pressure.
Ultimately , customer contact becomes something that gives you hot flashes in advance , instead of something you used to look forward to.
And as long as you stay small, you can still catch this with the necessary stunts and agility.
But what if you get more customers and your business grows? That's right, then your problems increase exponentially .
The longer you wait to get this in order, the more your revenue and customer satisfaction will come under pressure.
The solution? Invest in the customer-oriented communication workshop.
Imagine that you are no longer controlled by your inbox or your phone, but that you know exactly:
✅ how to follow up with customers professionally and efficiently,
✅ which communication channels you can use where and when,
✅ and how to conduct conversations where you maintain boundaries while remaining customer-focused.
That is exactly what you learn during the customer-oriented communication workshop.
In this intensive training day, we will build your customer-oriented communication plan together:
- Which channels are you going to use and which are you not?
- Which standard messages can and do you want to use?
- How do you confidently enter any client-facing conversation?
- Which communication skills do you still need in your business?
- Which words and phrases inspire confidence, and which ones drive your customers crazy?
In addition, I share many proven methods and practical tips , and you will go home with a personal action plan that you can apply immediately. For most of the day, you will be effectively working on what you need in your situation. Read: no hours-long theory session, and yes, you will need your laptop too!
What previous participants in our customer-oriented communication workshop have to say:
Training immediately applicable in practice and tailored to your company's challenges. Practical and feasible advice to address pain points. Ken V - Industrialise
Had a great session with our entire Webhero team. Gained many new insights and action points from Sarah. The follow-up after the session was top-notch. 5 stars! Jo D - Webhero
Sarah brings you back down to earth if you think you are already scoring well in terms of customer-oriented communication. She asks sharp questions while simultaneously thinking from your company's perspective. This makes you realize that customer experience goes much further than simply being friendly to customers. Lennert-Jobitex
For the customer-oriented communication workshop:
⛔ You say yes too quickly.
⛔ You feel absorbed by customer communication.
⛔ You are constantly putting out fires .
⛔ You doubt whether customers find you professional enough.
⛔ You feel like your customers are controlling your life.
After the customer-oriented communication workshop:
✅ experience you as professional and committed.
✅ you gain back time, energy, and above all, enjoyment in your business.
✅ you have a clear communication plan that gives you peace of mind and stability.
✅ you know exactly which steps to take and through which channels .
✅ You guard your boundaries without guilt and communicate with self-confidence .
This is exactly what you can expect from the content...
You will learn customer-oriented communication tailored to your business, based on 4 major themes:
- Zooming out: what is customer experience and what does customer-centric communication mean in your situation?
- Insight into your communication: how do you communicate with your customers throughout the entire customer journey? Think channels, templates, phone menus,...
- Soft skills: Which foundation do you really need to master for customer-oriented communication? Warmth, clarity, completeness, learning and daring to say no,...
- How do you remain customer-friendly and customer-oriented when emotions run high, the pressure mounts, and everyone is pulling at your sleeve?
... and all of this is included during our customer-oriented communication workshop!
- Intake questionnaire for the workshop
- Live workshop with a maximum of 15 people
- Reception from 9:00, we start at 9:30 sharp.
- Tasty food and drinks are provided throughout the day.
- Location: Welcome aboard the partnership Mechelen or the Walhalla of Sint-Truiden
- You will take all slides, templates, and work documents home with you so that you can continue afterwards.
- We will wrap up around 5 pm, with the opportunity for a networking chat afterwards for your final questions and concerns.
- Two weeks after the workshop, we will have a follow-up to see where you stand with effectively implementing everything.
Where and when can you participate?
Thursday, April 23 in Sint-Truiden
Your investment for all this = €375 excl. VAT*
Bringing colleagues along? Then you receive a 40% discount starting from the 2nd participant.
Why this workshop is different from the rest
No textbook wisdom , but 15+ years of practical experience in more than 20 different SMEs.
Tailor-made solutions for small and medium-sized enterprises. No crazy tools or investments, but smart techniques that really work.
Immediately applicable : You devise and immediately apply what you learn to your company, in your systems, in your own way, in a style that suits your company.
Your trainer, coach, and inspirator for the day
- 15+ years of experience with customer contact and communication
- 6+ years as an entrepreneur with Customerry
- passionate about human behavior
Want to know more? Feel free to dive deeper into my story or read what others are writing about us.
What others say about our workshops
Sarah knows exactly what she is talking about. She spices up her stories with practical examples. She encourages you to give your customers an experience. She really makes you eager to get started with everything.
VOKA participant
Sarah knows what she is talking about and effortlessly applies her expertise to any type of business.
Joren C
Are you ready to take your customer communication to the next level?
Don't put it off any longer. In just one day, you will learn how to follow up with your customers professionally, efficiently, and customer-focused, even as a small or medium-sized enterprise.
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