Create a win-win-win situation thanks to customer-oriented communication training!

A training course on customer-oriented communication is always a good idea. In every organization, clear and customer-oriented communication is the foundation for customer satisfaction. Undoubtedly, satisfied customers are a top priority in your company too? Although that is not the only reason to consider a Customerry training course on customer-oriented communication…

Training in customer-oriented communication, because….:

1. Poor communication is the main frustration for customers. Punctual, clear, and customer-oriented communication is a basic requirement for customer satisfaction!
2. Time savings! With clear procedures, your employees know exactly what and how best to communicate with customers. No more wasted time thinking about the message, tone of voice, and format.
3. Dissatisfied customers, bad reviews, complaint files, payment delays… As soon as customers are dissatisfied, you spend heaps of time repairing the customer relationship. The frustration and associated costs are substantial, too.

We’ve been able to communicate for a long time, haven't we?

Why standard training programs don't work…

Of course, you can send your employees to any open training course on complaint handling, customer-friendly writing, or customer-oriented telephoning. What they learn there will certainly be useful and applicable, but….

General and purely theoretical group training sessions are only half the battle. The aforementioned benefits and added value for your company are only achievable if EVERY employee in your company applies the same strategic communication style. This requires clear agreements and clear procedures tailored to YOUR enterprise. In open sessions, there is no time and no mandate to concretize the theory and translate it into company-specific challenges.

Only custom work at Customerry

At Customerry, we do not believe in standard training. There is no single, one-size-fits-all way of communicating. Of course, there are global best practices, but these only work if they are thoughtfully tailored to the company's specific processes and are embraced throughout the entire organizational structure.

We tailor our customer-oriented communication training courses to your situation around these 4 frameworks:

• What exactly is customer-oriented working?
• Working in a customer-oriented way within our company: how does that work?
• Discover customer-oriented communication skills and practice them immediately
• Dealing with difficult customers, complaints, and tensions between colleagues

Tailored training for the price of a standard training

With over 15 years of experience in customer-centric thinking, doing, and communicating, we have built up a solid toolbox of tools, expertise, and experience. We know which questions to ask upfront to tailor our training to your needs.

How does it work?

• Step 1: We organize a half-day workshop with the management team. Beforehand, you will receive a few questions from us to consider. The goal of this session? To gain insight into your objectives for customer-focused communication and determine the content of the training.
• Step 2: Based on your input, we design a customized training program tailored to your company's challenges and objectives. We provide examples, exercises, working methods, and documentation adapted to your sector and company.
• Step 3: After the customer-focused communication training, we allocate sufficient time for questions and dialogue, and we stay for a follow-up chat afterwards. We do everything to put your employees at ease in order to encourage proactive and positive interaction.
• Step 4: After the training, you will receive a clear feedback document, and we will schedule a follow-up for additional tips to make the session even more effective.

Cost? €2,500 excl. VAT for 1 training day (including all preparations) for groups of up to 12 people. For additional training days, you pay only €1,200 per group of again up to 12 people.

Let us help you think it through

Need training in French or English? Need a location for your customer-focused communication training? Looking for a delicious catering tip or an original follow-up team activity? Don't hesitate to ask. We are happy to brainstorm with you and do what is necessary to make your training day complete. Experience is our core business, and we apply this to our own client relationships as well.

From role-playing to XXL Twister, at Customerry you rarely sit still.

Did you know that you learn up to 80% better when you are physically active? That is why you will never sit in a chair for hours during our courses. We prefer to work interactively. For example, in a circle and with our "serious noses" mat. Good for remembering the material better, and for fun and connection among the participants.

What you learn

• applying active listening
• connecting communication
• how best to deal with complaints
• saying no without losing customers
• what positive communication is and how to apply it
• This is how you ensure a customer-oriented welcome across all channels.
• how to create a win-win-win situation in every customer contact
• How to deal with difficult customers, suppliers, and friction within teams
• how do you establish clear internal agreements and procedures regarding customer-oriented work
• How do you provide excellent service without crossing your own and company boundaries?

And much, much more!

For whom

• customer service teams
• customer success teams
• commercial internal sales
• administrative staff
• but here most of all: for everyone in your organization, from CEO to warehouse worker

And boy, does it work!

Read what clients say about us and dive into our success stories ! Need specific references, or curious if we are already working in your sector? Feel free to contact us!

Ready to meet?

Want to know more about our workshops and corporate training courses? Ask us all your questions during an online introductory meeting. This way, you will know exactly which customer-focused communication training best suits your organization.